Política de Privacidad

1. El Alcance

Esta política describe los tipos de Datos Personales que la Empresa recopila sobre personas naturales, cómo los procesa, los comparte con terceros y los protege.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, structuring, and storage.

Nuestros servicios están dirigidos al público general y no están diseñados para personas menores de 18 años. No recopilamos de forma consciente información de menores, ni les permitimos utilizar nuestros servicios. Si tomamos conocimiento de dicha información, la eliminaremos a la brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In other cases, we collect your personal data by analyzing how you use our Services or support channels, or by receiving your information from our third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding certain Personal Data may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal grounds on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data shared in this way will be subject to their respective privacy policies. Please note that your personal data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to enhance and improve the products and services offered to its customers.

The Company may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties.

6.5 We may also share your Personal Data with prospective investors or acquirers, with Company lenders, or with any other entity within the group in connection with a relevant transaction — including the transfer or sale of Company assets or assets belonging to any group entity — or as part of any merger, restructuring, consolidation, or insolvency proceeding involving the Company or any other group business.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or analytics companies — may operate on our website. These companies may also use cookies or similar tracking technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, save your settings, and personalize the products and services shown to you. Cookies are also used for statistical and analytical purposes.

Certain cookies used on this Website are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Other cookies are persistent — they stay on your device for a set period after your browser is closed and are used to recognize you as a returning user, allowing the Website to restore your session accordingly.

Please note that disabling cookies may affect the functionality of certain features or sections of the Website.

Aviso de Seguimiento en Línea: Este servicio no admite señales de no rastreo.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permita la normativa aplicable.

We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países (es decir, sus datos personales pueden ser transmitidos a un tercer país u organizaciones internacionales). La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que los usuarios de dichos datos puedan ejercer sus derechos y acceder a recursos legales efectivos.

La Empresa puede proporcionar información sobre las medidas de seguridad aplicadas para proteger sus Datos Personales transferidos a países terceros u organizaciones internacionales. Para solicitarla, escriba a: support@zenitrendivo.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from errors in transmission or unauthorized access. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.

In certain circumstances, we may be legally required to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or protect your Personal Data.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede incluir enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 Before accessing any third-party website or application, review its privacy policy carefully. Exercise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be reflected in the updated Policy published on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

Usted tiene derecho a solicitarnos que verifiquemos la exactitud de sus Datos Personales, que rectifiquemos cualquier error y que eliminemos los Datos Personales que no sean necesarios para nuestros fines. También puede restringir el alcance del tratamiento de sus datos personales.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de sus Datos Personales que la Empresa está procesando. Si así lo solicita, podrá acceder a dichos datos. La Empresa proporcionará una copia electrónica de los Datos Personales que se encuentren en procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Los datos se pondrán a disposición en formato electrónico cuando usted así lo indique. El derecho de acceso a los Datos Personales no puede estar en conflicto con los derechos y libertades de terceros. Si la solicitud resulta perjudicial para los derechos o libertades de otra persona, la Empresa podrá negarse a cumplirla o limitar su alcance.

13.4 Right of Rectification The Company is entitled to correct inaccurate Personal Data. You have the right to request rectification of any incomplete Personal Data relating to you, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your specific situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under applicable law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where a significant public interest reason exists within the European Union or a member state.

13.7 Derecho a la portabilidad de datos Si el tratamiento es llevado a cabo mediante sistemas automatizados y se basa en su consentimiento o en un contrato del que usted forma parte, tiene derecho a acceder y revisar los Datos Personales que ha proporcionado a la Empresa. También puede solicitar que sus Datos Personales sean transferidos directamente a otro responsable del tratamiento, cuando sea técnicamente viable. El ejercicio de este derecho no modifica ni limita su derecho de supresión. La transferencia de datos no afectará los derechos ni las libertades de terceros.

13.8 Derecho de oposición Usted tiene derecho a oponerse, en cualquier momento, a cualquier tratamiento de Datos Personales que le conciernan cuando dicho tratamiento esté basado en intereses legítimos perseguidos por la Empresa o un tercero, incluida la elaboración de perfiles sobre esa base. Si la Empresa acredita fundamentos legítimos imperiosos para el tratamiento, este podrá continuar únicamente si usted demuestra que sus derechos, libertades o intereses prevalecen sobre dichos fundamentos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, usted tiene derecho a oponerse en todo momento al tratamiento de los Datos Personales que le conciernan.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with the relevant supervisory authority — specifically, any authority established by an EU member state to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. EU and member state law may restrict your rights regarding your Personal Data, as set out in this section 13.

We will respond to requests made under Section 13 within one month of receipt. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. If an extension is required, we will notify you within the first month, along with the reasons for the delay.

Provided the request complies with Article 13, information requested under those rights will be provided at no charge. If a request is unjustified or excessive — particularly where repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.